tips and tricks
ICE Breaker for Office Visits
I use ICE at each visit to help ensure that patients are satisfied with the care they receive:
| ● | Issues – What issues can I help you with? |
| ● | Concerns – What is your biggest concern about this issue? |
| ● | Expectations – What are you expecting that I can do to help you? |
| —— | Hugh Silk, MD Worcester, Mass |